Wednesday, December 12, 2007

Update on "Dolan the Evil Safeway Pharmacist"

I had a nice chat with Barbi, Matron Saint of the Safeway Pharmacy. She told me that "Dolan" felt really bad about our recent altercation & also explained why customers are often subjected to so many long waits & mix-ups:

  1. They're under-staffed. Because so many of the Guerneville Safeway customers are on Medi-Cal/Medicaid, &/or receive AIDS medications, the pharamacists are inundated with higher-than-normal amounts of paperwork. I'm not sure whether the under-staffing is due to a shortage of qualified pharmacists in this area (which I read about in a recent news article about the folks at El Molino pharmacy in Forestville being unable to find an individual buyer for their business & having to sell it to Safeway), or because Safeway's upper management is inherently evil;
  2. They HAVE had several new hires & folks filling in who are still getting up to speed. Apparently, they don't show you how to fill out Medi-Cal/Medicaid paperwork in Pharmacy school;
  3. They're deluged with customers between 12pm & 1pm (just before they close for lunch) & after 4pm. People who are able to do so (like me) will be MUCH happier if they try to get their prescriptions filled between 9am & 11am or just after 2pm. Of course, I think the Pharmacy's hours (9am-1pm, & 2pm-6pm) are totally idiotic & designed to create maximum stress for their customers & pharmacists alike. After all, don't most people run their errands (like filling prescriptions) during their lunch hour or on the way to or from work?
So, ANYway, perhaps "Dolan" isn't really evil, maybe he was just having a bad day.

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